Shenzhen Yunzhen Yigou E-commerce Co., Ltd.

Welcome to sollurelle. We’re pleased to have you here.

The sollurelle online store available at sollurelle.com is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.

Shenzhen Yunzhen Yigou E-commerce Co., Ltd. is the legal entity responsible for operating the Site and managing the commercial activities associated with sollurelle, including product sales, order processing, customer support, payment-related assistance, fulfillment coordination, shipping support, returns, refunds, and other after-sales services.

Our Approach

At sollurelle, our goal is to make online shopping straightforward, transparent, and convenient.

We aim to provide customers with useful product information, clear purchasing terms, understandable shipping and return policies, and accessible customer support so that informed purchasing decisions can be made before and after an order is placed.

What You Can Expect From Us

Our customer support team can assist with matters including:

• Product information and product-related questions;
• Order confirmation and order status;
• Checkout and payment-related inquiries;
• Shipping, delivery, and tracking assistance;
• Order change and cancellation requests;
• Returns and return procedures;
• Refund-related inquiries;
• Damaged, defective, missing, or incorrect items; and
• Other customer-service matters related to purchases made through the Site.

We aim to support customers throughout the shopping process, from browsing and checkout through delivery and after-sales assistance.

Customer Support

For questions about a product, order, shipment, return, refund, or another store-related matter, please contact:

Customer Support Email:
service@sollurelle.com

Customer Support Hotline:
0755-36393782

For an existing order, please include your order number and a short description of your request.

Business Information

Brand Name:
sollurelle

Legal Company Name:
Shenzhen Yunzhen Yigou E-commerce Co., Ltd.

Website:
sollurelle.com

Business Address:
F4.8 7DK30, 7th Floor, Tianji Building, Tianan Digital City, No.8 TaiRan 5th Road, Tianan Community, Shatou Sub-district, Futian District, Shenzhen, China

Customer Support Email:
service@sollurelle.com

Customer Support Hotline:
0755-36393782

sollurelle is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.