Shipping Policy
Last Updated: September 14, 2026
This Shipping Policy explains how orders placed through sollurelle.com are processed and delivered.
sollurelle is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
Shipping Destination
sollurelle currently ships to:
Addresses within the United States only.
Processing Time
After payment has been confirmed, orders are generally processed within:
Up to 5 business days.
Business days exclude weekends and public holidays.
Processing time is separate from delivery time.
Estimated Delivery
After dispatch, standard delivery generally takes:
10–20 business days.
Delivery estimates are not guaranteed arrival dates.
Actual transit times may be affected by:
- Carrier operations;
- Weather;
- Public holidays;
- Transportation interruptions;
- Local delivery conditions; or
- Other unexpected logistics circumstances.
Shipping Charges
Orders of $39.00 USD or More
Free Standard Shipping
Orders Under $39.00 USD
$2.99 USD Standard Shipping
The applicable shipping charge will be displayed at checkout before the order is completed.
Fulfillment Arrangements
Orders may be fulfilled through facilities operated by us or through independent third-party fulfillment providers.
The fulfillment location may depend on:
- Product availability;
- Inventory location;
- Fulfillment capacity; and
- Delivery destination.
Accordingly, the location from which an order is shipped may differ from our registered business address.
We do not represent that every order ships from our registered business address or from a local U.S. warehouse.
Tracking
When tracking information is available, a shipping confirmation will normally be sent after dispatch.
Tracking details may include:
- Tracking number;
- Carrier information; and
- Tracking link.
Tracking updates may require some time to become active.
Delayed Shipments
If your shipment is significantly delayed beyond the estimated delivery period, contact:
Please provide your order number and tracking number where available.
We will review the available information and provide reasonable assistance.
Lost Packages
If a package appears to have been lost in transit, please contact customer support.
We may review the shipment information with the carrier or fulfillment provider.
Depending on the circumstances, an appropriate resolution may include a replacement, refund, further investigation, or another suitable solution.
Delivered but Not Received
If tracking indicates that a parcel has been delivered but you cannot locate it, please check the delivery area, household members, neighbors where appropriate, building reception, and available carrier notes.
If the package remains missing, contact us.
A legitimate customer inquiry will not automatically be rejected solely because the tracking status displays “Delivered.”
Shipping Address Changes
Customers are responsible for providing a complete and accurate delivery address.
Address corrections should be requested before the order enters processing.
Once processing or shipment preparation has started, an address change cannot be guaranteed.
After dispatch, changes are generally no longer possible through our system.
Separate Shipments
Some orders may be delivered in more than one package where items are fulfilled from different locations.
If part of an order appears missing, please review available tracking information before contacting support.
Returns
For information regarding:
- Return eligibility;
- Return period;
- Return shipping costs;
- Damaged products;
- Cancellations; and
- Refunds,
please review our Return & Refund Policy.
Contact Information
Brand Name: sollurelle
Legal Company Name: Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
Website: sollurelle.com
Business Address: F4.8 7DK30, 7th Floor, Tianji Building, Tianan Digital City, No.8 TaiRan 5th Road, Tianan Community, Shatou Sub-district, Futian District, Shenzhen, China
Customer Support Email: service@sollurelle.com
Customer Support Hotline: 0755-36393782