Privacy policy

Last updated: September 14, 2026

sollurelle is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.

Shenzhen Yunzhen Yigou E-commerce Co., Ltd. is the legal entity responsible for operating sollurelle.com and managing the commercial activities associated with the sollurelle online store, including product sales, order processing, customer support, payment-related assistance, fulfillment coordination, shipping support, returns, refunds, and related after-sales services.

sollurelle operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

sollurelle is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment-related details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us, including information you provide when contacting us, such as when submitting a customer support inquiry.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information;
Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies;
From our service providers, including providers that support technology, payment processing, fulfillment, shipping, customer support, analytics, or other business functions;
From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use personal information to provide you with the Services, including to:

Perform our contract with you;
Process payments;
Fulfill orders;
Arrange shipping;
Send order and account notifications;
Process purchases, returns, exchanges, cancellations, and other transactions;
Create, maintain, and manage customer accounts;
Remember preferences and products you may be interested in;
Facilitate returns and exchanges;
Enable reviews where available;
Improve and personalize the shopping experience.

Marketing and Advertising

We may use personal information for marketing and promotional purposes, including to:

Send marketing or promotional communications by email, text message, or other permitted methods;
Display advertisements for products or services;
Provide product recommendations;
Support advertising based on interactions with our Services where permitted by applicable law.

Security and Fraud Prevention

We use personal information to:

Authenticate accounts;
Support secure payment and shopping experiences;
Detect, investigate, or respond to suspected fraudulent, illegal, unsafe, or malicious activity;
Protect the Services, our business, customers, and other users.

If you create an account, you are responsible for keeping your login credentials secure and should not share your username, password, or other access information with unauthorized persons.

Communicating With You

We use personal information to:

Provide customer support;
Respond to inquiries;
Provide order-related assistance;
Maintain our customer relationship;
Address returns, refunds, shipping, or other after-sales matters.

Legal Reasons

We may use personal information to:

Comply with applicable laws and regulations;
Respond to valid legal processes;
Respond to requests from law enforcement or government authorities where legally required;
Participate in legal proceedings;
Enforce applicable terms and policies;
Investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy.

Such circumstances may include:

With Shopify, vendors, and service providers that perform services on our behalf, such as ecommerce technology, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
With business and marketing partners that assist us in providing marketing services or advertising, where permitted by applicable law.
When you request, direct, or consent to disclosure, such as when information must be provided to a shipping provider to deliver your order or through your use of third-party integrations.
With affiliates or within our corporate group, where applicable.
In connection with legal or business matters, including mergers, acquisitions, restructuring, bankruptcy, legal obligations, subpoenas, court orders, enforcement of applicable policies, or protection of our rights and the rights of our users or others.

Depending on where you live, you may have rights to opt out of certain sharing or processing of personal information for targeted advertising purposes.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than the country where you reside.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate information obtained from your interactions with our store, Shopify, and other merchants.

In these circumstances, Shopify may be responsible for certain processing of personal information, including responding to requests relating to information processed by Shopify for those purposes.

To learn more about how Shopify uses personal information and the rights that may be available to you, please review:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users

You may also access the:

Shopify Privacy Portal:
https://privacy.shopify.com/en

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by us, you should review that third party's privacy policy, security practices, and applicable terms.

We do not control and are not responsible for the privacy, security, accuracy, completeness, availability, or reliability of independent third-party websites or platforms.

Information that you provide through public or semi-public platforms, including third-party social media services, may also be visible to other users or third parties.

The inclusion of a third-party link on our Site does not, by itself, constitute an endorsement of that third party or its content.

Children's Data

The Services are not intended to be used by children who are not legally permitted to use the Services in their jurisdiction.

We do not knowingly collect personal information about children in violation of applicable law.

If you are the parent or guardian of a child who has provided personal information to us improperly, please contact us using the information provided below so that we can review the matter and take appropriate action where required.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms may be defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may also be subject to risks while in transit.

We recommend that you do not use unsecured communication channels to send highly sensitive or confidential information.

How long we retain personal information depends on different factors, including whether the information is needed to:

Maintain your account;
Provide the Services;
Process transactions;
Fulfill orders;
Provide customer support;
Comply with legal obligations;
Resolve disputes;
Prevent fraud;
Enforce applicable contracts or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to personal information that we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information that we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right of Portability

In certain circumstances, you may have the right to receive a copy of personal information that we maintain about you and request that it be transferred to another party.

Right to Opt Out of Sale or Sharing for Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain “sale” or “sharing” of personal information or certain processing of personal information for targeted advertising, as those terms are defined under applicable privacy laws.

Managing Communication Preferences

We may send promotional emails or other communications where permitted.

You may opt out of promotional emails at any time using the unsubscribe option provided in those messages.

If you opt out of promotional communications, we may still send necessary non-promotional communications, including messages relating to:

Your account;
Orders;
Shipping;
Payments;
Returns;
Refunds;
Customer support.

You may exercise applicable privacy rights where indicated through the Services or by contacting us using the information provided below.

To learn more about how Shopify uses personal information and rights relating to data processed by Shopify, you may visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests, as permitted or required by law.

Where applicable law permits, you may designate an authorized agent to make requests on your behalf.

Before accepting a request from an authorized agent, we may require evidence that you authorized the agent to act for you and may also ask you to verify your identity directly.

We will respond to valid requests within the timeframe required by applicable law.

Complaints

If you have concerns or complaints regarding how we process personal information, please contact us using the information provided below.

Depending on your location, you may also have the right to:

Appeal certain privacy-related decisions; or
Lodge a complaint with an appropriate local data protection authority.

International Transfers

Personal information may be transferred, stored, or processed outside the country in which you reside.

Where applicable law requires specific safeguards for international transfers, we will rely on legally recognized transfer mechanisms where required.

For applicable transfers outside the European Economic Area or United Kingdom, these mechanisms may include the European Commission's Standard Contractual Clauses, equivalent UK transfer arrangements, or another legally recognized mechanism, unless the destination has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in:

Our privacy practices;
Business operations;
Services;
Technology;
Legal requirements;
Regulatory requirements.

When this Privacy Policy is updated, the revised version will be published on the Site and the Last updated date will be changed where appropriate.

Additional notice may be provided where required by applicable law.

Contact

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise an applicable privacy right, please contact us:

Brand Name:
sollurelle

Legal Company Name:
Shenzhen Yunzhen Yigou E-commerce Co., Ltd.

Website:
sollurelle.com

Business Address:
F4.8 7DK30, 7th Floor, Tianji Building, Tianan Digital City, No.8 TaiRan 5th Road, Tianan Community, Shatou Sub-district, Futian District, Shenzhen, China

Customer Support Email:
service@sollurelle.com

Customer Support Hotline:
0755-36393782