Terms of Service

Last Updated: September 14, 2026

These Terms of Service govern your access to and use of sollurelle.com and the products, content, features, and services made available through the Site.

The sollurelle online store is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.

By accessing or using the Site, you agree to these Terms and the applicable policies published through the Site.

1. Use of the Site

You may use the Site only for lawful purposes.

You must not:

  • Use the Site for fraudulent activity;
  • Attempt unauthorized access;
  • Introduce malicious software or code;
  • Interfere with Site security or operation;
  • Violate another person's rights; or
  • Misuse Website content.

2. Information You Provide

Information provided when creating an account, placing an order, or communicating with us must be accurate and complete.

Customers are responsible for reviewing contact, payment, and shipping details before submitting an order.

3. Products

We make reasonable efforts to describe and display products accurately.

Minor variations may occur because of:

  • Device or screen settings;
  • Photography;
  • Lighting;
  • Manufacturing tolerances; or
  • Packaging updates.

This does not limit customer rights where a product is damaged, defective, incorrect, incomplete, unsafe, or materially misdescribed.

4. Prices and Promotions

Prices and promotions may change from time to time.

The applicable product price, shipping charge, discount, and order total will be displayed before checkout is completed.

Material pricing errors may be corrected before fulfillment.

If a paid order must be cancelled because of such an error, the applicable amount will be returned to the original payment method.

5. Orders

Submission of an order represents a request to purchase the selected products and does not automatically guarantee acceptance.

Orders may be reviewed before fulfillment.

We may decline or cancel an order where reasonably necessary because of:

  • Product unavailability;
  • Payment authorization failure;
  • Material pricing errors;
  • Invalid information;
  • Shipping restrictions; or
  • Suspected fraudulent activity.

If an order is cancelled after payment has been collected, the applicable refund will be returned to the original payment method.

6. Payments

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

  • The information is accurate;
  • You are authorized to use the payment method; and
  • You authorize processing of the applicable transaction.

Payments may be handled by independent payment providers.

7. Shipping

sollurelle currently ships to addresses within the United States.

Orders are generally processed within:

Up to 5 business days after payment confirmation.

After dispatch, standard delivery generally takes:

10–20 business days.

Standard shipping:

  • $39 USD or more — Free
  • Under $39 USD — $2.99

Please review our Shipping Policy for complete details.

8. Cancellations

Cancellation requests should be submitted before an order enters processing.

Once processing or shipment preparation begins, cancellation cannot be guaranteed.

9. Returns and Refunds

Eligible products may generally be returned within:

14 calendar days after delivery.

Approved refunds are generally processed within:

5–10 business days after the returned product has been received and inspected.

Please review our Return & Refund Policy for complete conditions.

10. Privacy

Personal information is handled according to our Privacy Policy.

11. Third-Party Providers

Certain aspects of our Services may involve independent third parties such as:

  • Shopify;
  • Payment providers;
  • Shipping carriers;
  • Fulfillment providers; and
  • Technology providers.

Third-party providers may maintain their own policies and terms.

Use of third-party providers does not remove our responsibilities under applicable law or our published customer policies.

12. Intellectual Property

Unless otherwise stated, Website content is owned by, licensed to, or otherwise lawfully used by sollurelle or Shenzhen Yunzhen Yigou E-commerce Co., Ltd.

Protected content may not be copied, distributed, modified, sold, or commercially exploited without authorization.

13. Website Availability

We aim to maintain reliable access to the Site.

Website functionality may occasionally be affected by maintenance, technical problems, security issues, or third-party service interruptions.

Nothing in this section removes obligations concerning accepted orders, valid refunds, or mandatory consumer protections.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Yunzhen Yigou E-commerce Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of or inability to access the Site where such liability may lawfully be limited.

Nothing in these Terms excludes liability that applicable law does not permit us to exclude.

15. Consumer Rights

Nothing in these Terms excludes, waives, or restricts mandatory consumer rights.

16. Changes to These Terms

We may update these Terms to reflect changes in business operations, services, technology, or applicable legal requirements.

The latest version will be published through sollurelle.com.

17. Contact Information

Brand Name: sollurelle
Legal Company Name: Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
Website: sollurelle.com
Business Address: F4.8 7DK30, 7th Floor, Tianji Building, Tianan Digital City, No.8 TaiRan 5th Road, Tianan Community, Shatou Sub-district, Futian District, Shenzhen, China
Customer Support Email: service@sollurelle.com
Customer Support Hotline: 0755-36393782

sollurelle is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.