FAQ
How Do I Place an Order?
Select the product you wish to purchase, choose the applicable options and quantity, add the item to your cart, and proceed to checkout.
Review your product selection, shipping information, payment information, and final order total before completing checkout.
An order-confirmation email will normally be sent after your order is successfully submitted.
Can I Change My Order?
Please contact:
as soon as possible.
Order-change requests should be made before the order enters processing.
Once processing or shipment preparation has started, changes cannot be guaranteed.
Can I Cancel My Order?
Cancellation requests should be submitted before the order enters processing.
Once processing or shipment preparation has started, cancellation may no longer be possible.
Orders that have already been dispatched generally need to follow the applicable return procedure after delivery.
Can I Change My Shipping Address?
Please contact us immediately if you notice an incorrect shipping address.
Address changes should be requested before the order enters processing.
After fulfillment or shipping preparation has started, we cannot guarantee that an address can still be changed.
Where Does sollurelle Ship?
sollurelle currently ships to:
Addresses within the United States only.
How Long Does Order Processing Take?
Orders are generally processed within:
Up to 5 business days after payment has been confirmed.
Processing time is separate from transit time.
How Long Does Delivery Take?
After dispatch, standard delivery generally takes:
10–20 business days.
Delivery periods are estimates and are not guaranteed arrival dates.
What Does Shipping Cost?
Orders of $39.00 USD or More
Free Standard Shipping
Orders Under $39.00 USD
$2.99 USD Standard Shipping
The applicable shipping charge will be displayed before checkout is completed.
Where Are Orders Shipped From?
Orders may be fulfilled through our own facilities or independent fulfillment providers.
The fulfillment location may depend on inventory, product availability, fulfillment capacity, and delivery destination.
The shipping origin may therefore differ from our registered business address.
We do not represent that all orders ship from a local U.S. warehouse.
How Do I Track My Order?
When tracking is available, a shipping confirmation containing tracking information will normally be sent after dispatch.
Tracking may require additional time to become active after the carrier receives the shipment.
What If My Shipment Is Delayed?
If your shipment is significantly delayed, contact:
Please provide your order number and tracking information where available.
We will review the available information and assist with the appropriate next step.
What If Tracking Says Delivered but I Cannot Find My Package?
First check:
- The delivery area;
- Mailbox or parcel area;
- Household members;
- Neighbors where appropriate;
- Building reception; and
- Carrier delivery information.
If the package remains missing, contact us.
We will not automatically reject a legitimate inquiry solely because carrier tracking displays “Delivered.”
What Is the Return Period?
Eligible products may generally be returned within:
14 calendar days after delivery.
Please contact us before sending a return.
How Do I Request a Return?
Email:
and provide:
- Order number;
- Product details;
- Reason for return; and
- Photos or videos where relevant.
We will provide return instructions where the return qualifies.
Who Pays Return Shipping?
For eligible preference-based returns, customers are responsible for applicable return shipping costs.
If the return results from a qualifying defect, damaged product, incorrect item, missing item, or fulfillment error, customers will not be responsible for reasonable additional return costs required to resolve the issue.
Is There a Restocking Fee?
No.
We do not charge a restocking fee for products that qualify for return under our policy.
How Long Does a Refund Take?
Approved refunds are generally processed within:
5–10 business days after the returned item has been received and inspected.
Refunds are normally returned to the original payment method.
The financial institution may require additional time to post the refund.
How Can I Contact sollurelle?
Email:
service@sollurelle.com
Phone:
0755-36393782
Business Information
Brand Name: sollurelle
Legal Company Name: Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
Website: sollurelle.com
Business Address: F4.8 7DK30, 7th Floor, Tianji Building, Tianan Digital City, No.8 TaiRan 5th Road, Tianan Community, Shatou Sub-district, Futian District, Shenzhen, China
Email: service@sollurelle.com
Phone: 0755-36393782
sollurelle is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.