Return & Refund Policy
Last Updated: September 14, 2026
This Return & Refund Policy applies to eligible purchases made through sollurelle.com.
sollurelle is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
Return Period
Eligible products may generally be returned within:
14 calendar days after delivery.
Return Eligibility
For a standard preference-based return, the product should generally:
- Be unused;
- Remain in its original condition;
- Include original packaging where applicable;
- Include supplied accessories or components; and
- Be accompanied by valid order information.
Products that arrive damaged, defective, incorrect, incomplete, or materially different from their description will be reviewed according to the circumstances.
Requesting a Return
Before sending any product back, contact:
Please provide:
- Order number;
- Product information;
- Reason for return; and
- Relevant photographs or videos where appropriate.
Do not send a return before receiving appropriate return instructions.
Return Address
The authorized return location may differ from our registered business address.
After an eligible return request is approved, our support team will provide the appropriate return address and instructions.
Do not send returns directly to our registered business address unless specifically instructed to do so.
Return Shipping Costs
For eligible returns based on personal preference, the customer is responsible for applicable return shipping costs.
This may include returns caused by:
- Change of mind;
- Personal preference; or
- An incorrect product option selected by the customer.
If an issue results from:
- A qualifying product defect;
- Damage;
- An incorrect item;
- Missing components; or
- A fulfillment error,
the customer will not be responsible for reasonable additional return shipping costs required to resolve the matter.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Damaged, Defective, Missing, or Incorrect Items
Contact:
and provide your order number, a description of the issue, and relevant photographs or videos where appropriate.
Possible resolutions may include:
- Replacement;
- Refund;
- Authorized return; or
- Another suitable resolution.
Order Cancellation
Cancellation requests should be submitted as soon as possible and before the order enters processing.
Once processing or shipment preparation begins, cancellation cannot be guaranteed.
Orders that have already been dispatched generally need to follow the applicable return procedure after delivery.
Refunds
Approved refunds are returned to the original payment method.
Approved refunds are generally processed within:
5–10 business days after the returned product has been received and inspected.
After the refund is issued, the customer's bank, card issuer, or payment provider may require additional processing time.
Late or Missing Refunds
If a confirmed refund has not appeared:
- Review your payment account;
- Contact your card issuer or payment provider; and
- Ask whether the refund remains pending.
If additional assistance is required, contact:
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or reduce consumer rights that cannot lawfully be excluded or limited.
Contact Information
Brand Name: sollurelle
Legal Company Name: Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
Website: sollurelle.com
Business Address: F4.8 7DK30, 7th Floor, Tianji Building, Tianan Digital City, No.8 TaiRan 5th Road, Tianan Community, Shatou Sub-district, Futian District, Shenzhen, China
Customer Support Email: service@sollurelle.com
Customer Support Hotline: 0755-36393782