Terms Of Purchase
Last Updated: September 14, 2026
These Terms of Purchase apply to orders placed through sollurelle.com.
The sollurelle online store is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
These Purchase Terms should be read together with our:
- Terms of Service;
- Privacy Policy;
- Shipping Policy; and
- Return & Refund Policy.
1. Purchase Eligibility
By placing an order, you confirm that:
- You have the legal capacity required to complete the transaction;
- Your checkout information is complete and accurate;
- You are authorized to use the payment method selected; and
- Your purchase is lawful.
2. Product Information
We make reasonable efforts to present product information accurately.
Listings may include:
- Descriptions;
- Images;
- Materials;
- Measurements;
- Product features;
- Specifications;
- Available options; and
- Prices.
Reasonable visual or manufacturing variations do not remove rights relating to products that are defective, damaged, incorrect, incomplete, unsafe, or materially misdescribed.
3. Prices
We make reasonable efforts to display accurate prices.
If a clear material pricing error is identified before fulfillment, we may contact you to correct the issue or cancel the affected order where reasonably necessary.
If payment has already been collected for a cancelled order, the applicable amount will be returned to the original payment method.
4. Submitting an Order
Before submitting an order, please review:
- Products selected;
- Quantities;
- Product options;
- Contact information;
- Billing information;
- Shipping information;
- Shipping charges; and
- Final order total.
Submitting an order does not automatically guarantee acceptance.
5. Order Review
Orders may be reviewed before fulfillment.
We may decline or cancel an order for reasonable reasons including:
- Product unavailability;
- Material listing or pricing errors;
- Incorrect information;
- Payment authorization problems;
- Suspected unauthorized transactions; or
- Shipping restrictions.
6. Payment
Available payment methods are displayed during checkout.
By submitting payment information, you confirm that you are authorized to use the selected method.
Payment may be processed by independent payment providers.
Where payment information is entered directly with a payment processor, sollurelle may not directly receive or store complete payment-card information.
7. Product Availability
All products are subject to availability.
If an ordered product becomes unavailable before fulfillment, we may provide an appropriate solution such as:
- Removing the unavailable item;
- Offering an alternative with your approval; or
- Refunding the unavailable item.
We will not substitute a materially different product without your authorization.
8. Shipping
sollurelle currently ships to addresses within the United States only.
Orders are generally processed within:
Up to 5 business days after payment confirmation.
After dispatch, standard delivery generally takes:
10–20 business days.
Shipping charges:
Orders of $39.00 USD or More:
Free Standard Shipping
Orders Under $39.00 USD:
$2.99 USD Standard Shipping
Delivery estimates begin after dispatch and do not include processing time.
9. Fulfillment
Orders may be fulfilled through our own facilities or independent fulfillment providers.
The shipping origin may vary according to inventory, product availability, fulfillment capacity, and delivery destination.
It may therefore differ from our registered business address.
10. Shipping Information
Customers are responsible for providing complete and accurate delivery details.
If you identify an error, contact:
as soon as possible.
Address corrections should be requested before the order enters processing.
11. Order Changes
Order-change requests should generally be submitted before processing begins.
Once processing or shipment preparation starts, changes cannot be guaranteed.
12. Cancellation
Cancellation requests should be made before the order enters processing.
Once processing or shipment preparation has begun, cancellation cannot be guaranteed.
Dispatched orders generally need to follow the applicable return process after delivery.
13. Returns
Eligible products may generally be returned within:
14 calendar days after delivery.
Return eligibility and procedures are governed by our Return & Refund Policy.
Customers should obtain return instructions before sending any item back.
14. Return Shipping
For eligible preference-based returns, customers are responsible for applicable return shipping costs.
Where a qualifying defect or fulfillment error caused the issue, customers will not be responsible for reasonable additional return shipping costs required to resolve the matter.
We do not charge a restocking fee for eligible returns.
15. Damaged, Defective, Missing, or Incorrect Products
If your order arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact:
Provide:
- Order number;
- Brief description; and
- Relevant photos or videos where appropriate.
Possible resolutions may include a replacement, refund, authorized return, or another suitable solution.
16. Refunds
Approved refunds are normally returned to the original payment method.
Approved refunds are generally processed within:
5–10 business days after the returned product has been received and inspected.
Your bank or payment provider may require additional time before the refund appears.
17. Taxes and Charges
Where required, applicable taxes or other legally required charges may be displayed during checkout.
Customers should review the complete order total before payment.
sollurelle does not intentionally add undisclosed charges after an order has been submitted.
18. Promotions
Promotional offers may include conditions such as:
- Expiration dates;
- Product exclusions;
- Minimum purchase requirements;
- Usage limits; or
- Other promotional terms.
Applicable discount codes should be entered before checkout is completed.
19. Fraud Prevention
Orders may be reviewed for transaction security and fraud prevention.
Where reasonably necessary, we may:
- Request additional information;
- Delay processing during review;
- Restrict a suspicious transaction; or
- Cancel an order where legally permitted.
This does not permit us to retain funds where a valid refund is required.
20. Third-Party Providers
Purchasing, payment, fulfillment, or shipping may involve independent third parties.
Using third-party providers does not remove customer rights under our policies or applicable consumer-protection requirements.
21. Consumer Protections
Nothing in these Purchase Terms excludes, waives, restricts, or reduces a consumer right or remedy that cannot lawfully be excluded or limited.
22. Relationship With Other Policies
These Purchase Terms should be read together with:
- Terms of Service;
- Privacy Policy;
- Shipping Policy; and
- Return & Refund Policy.
Where the Shipping Policy or Return & Refund Policy contains more specific rules regarding shipping, cancellation, returns, or refunds, the applicable specific policy will govern that matter to the extent permitted by law.
23. Changes to These Purchase Terms
We may revise these Terms periodically to reflect changes in:
- Business operations;
- Products or services;
- Technology;
- Operational requirements; or
- Applicable law.
The current version will be available through sollurelle.com.
24. Purchase Support and Business Information
For questions about purchases, payments, orders, shipping, cancellations, returns, or refunds, please contact:
Brand Name:
sollurelle
Legal Company Name:
Shenzhen Yunzhen Yigou E-commerce Co., Ltd.
Website:
sollurelle.com
Business Address:
F4.8 7DK30, 7th Floor, Tianji Building, Tianan Digital City, No.8 TaiRan 5th Road, Tianan Community, Shatou Sub-district, Futian District, Shenzhen, China
Customer Support Email:
service@sollurelle.com
Customer Support Hotline:
0755-36393782
sollurelle is owned and operated by Shenzhen Yunzhen Yigou E-commerce Co., Ltd.